Privacy Policy

1. Information We Collect

• Account Information: Name, email address, phone number, and delivery address when you create an account or place an order.
• Order Information: Frame size, material, quantity, custom specifications, and payment status.
• Photos & Images: Photos you upload for custom framing.
• Communication Data: Messages sent through our contact forms, order chat, WhatsApp, or email support.

2. How We Use Your Information

• To process, produce, and deliver your custom framing and print orders.
• To communicate order status, quotes, and support responses.
• To send order confirmation and invoice emails.
• To improve our website, products, and customer service.

3. Photo & Image Data

Photos you select for custom framing are stored on your own device during the design process. When you place an order, your selected photo is uploaded securely to our order-processing system solely for the purpose of producing your custom frame. We do not use your uploaded photos for any purpose other than fulfilling your order.

4. Data Storage & Security

Your information is stored using secure, industry-standard cloud infrastructure with access-controlled storage. We take reasonable technical measures to protect your data against unauthorized access, alteration, or loss.

5. Third-Party Sharing

We do not sell your personal information. We share limited data only with:

• Payment Processors: Razorpay processes your payment securely; we do not store your card or banking details.
• Courier & Delivery Partners: Your name, address, and phone number are shared solely to deliver your order.

6. Cookies & Local Storage

Our website uses browser local storage to temporarily save form drafts (such as quote requests) for your convenience. This data stays on your device and is cleared once your request is submitted.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at contact@siddhiframes.com.

8. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us